Elca tells herself
Technical assistance for
returns and repairs
Technical assistance
The Service Centers, trained directly by Elca, support customers during the installation of the radio control and subsequent maintenance.
The internal technical staff is organized to intervene and quickly resolve any service need, to guarantee maximum customer satisfaction.
Our tips
to keep your remote control at its bestRead the manual - it's important
The paper manual that accompanies the Transmitting and Receiving Units is in Italian and English.
The other available languages can be downloaded in .pdf from the QR-code links on the cover.
In the manual you will find the answers to your questions:
general warnings - instructions for use - information - start transmitter unit - radio frequencies - maintenance - provisions - problem solving - battery recharge
Transmitter power supply battery
We recommend recharging the lithium batteries at least every 6 - 8 months to maintain their optimal duration.
ATTENTION!
Batteries can contaminate the environment with toxic or harmful substances, dangerous for humans, animals and vegetation; must be disposed of using the collection facilities for the disposal, recycling and treatment of batteries (Directive 2006/66 / EC).
Maintenance
At least once a month:
- clean the transmitter unit with a damp cloth and evaluate its integrity;
- clean the battery contacts and the unit power supply contacts;
- clean the power contacts of the charging system;
- check the integrity of the symbols on the transmitter unit panel. They must be clearly visible.
At least every three months:
- check that the commands sent and maneuvers performed by the machine correspond;
- check that when no movement command is sent the SAFETY relay contact is open. After carrying out this maintenance, it is necessary to record the intervention (date, signature, comments) as evidence that the check has been duly performed. Keep the registration together with the other installation documents, as it represents an important safety-related maintenance.
(ATTENTION: extracted for commercial purposes only, to use the radio control it is mandatory to read the manual)
3 excellent reasons
to choose ELCAReliability
Elca products have always stood out for their advanced electronics, attention to design and attention to detail.
Elca radio controls are entirely produced in Italy by highly trained personnel.
We try to improve ourselves every day, following simple concepts:
Responsibility - Collaboration - Respect - Training.
Quality
ELCA designs, manufactures and markets quality industrial radio remote controls and cable controls all over the world and wants to guarantee the highest technological and quality standards.
ELCA works alongside customers to fully satisfy their application needs with “tailored made” products that give full operational satisfaction.
Customer care
Elca Customer Service accompanies the customer in all phases of product choice and design.
The Service and its team respond promptly and professionally to every customer need after the purchase,
to guarantee and ensure full use of the products throughout their life cycle.
FAST DELIVERIES:
A stock of standard radio controls among the most requested is available in stock.
Any customization requests are handled in a short time.
Parts are usually shipped within one business day.
Sustainability,
a commitment for everyone
What Elca does
Elca is committed to improving every day with choices that can make their jobs and their products more sustainable.
Each design phase is a challenge:
we choose the best to use components that reduce the environmental impact and last longer over time.
We internally design the Packaging in order to reduce waste and using a single recyclable material: cardboard.
Elca follows the WEEE Directive
Elca shares the objectives of the European directive that regulates Waste from Electrical and Electronic Equipment
(RAEE or WEEE Directive - Waste of Electric and Electronical Equipment):
Elca radio controls carry a symbol that informs the customer that the electromechanical, electronic parts and batteries of the radio controls
must be managed by specific approved treatment facilities for safe disposal or recycling.
For more information on the disposal of Waste Electrical and Electronic Equipment (EEE) in the different European countries:
Germany
WEEE Registration Number:
20016137
Take-back and Recycling Scheme:
ZENTEK
Italy
WEEE Registration Number:
IT18090000010772
Take-back and Recycling Scheme:
REMEDIA
France
WEEE Registration Number:
FR027138
Take-back and Recycling Scheme:
ESR Recylum
Slovenia
Take-back and Recycling Scheme:
ZEOS
Circular economy
Our mission is to produce using only renewable resources or recycled materials:
therefore we establish priorities, choose responsible sources and recover the materials.
All PDFs in this section are in Italian and English.
Indications for the correct disposal of our packaging (PDF)